What makes Acquaessentials.com products different from other skin care products on the market?

Not all water-based beauty and skin care products are created equal. Our products are made from the exclusive thermal waters and spas found only at Mondariz (Spain) and Caviahue (Argentina). See our full explanation in the About Us section. In short, our products contain thermal water that goes through a filtering process deep inside the Earth, and is imbued with trace minerals and other elements not found in this type of combination anywhere in the world. This makes our skin care products very unique and highly effective as the solution to your skin care needs.

Why does your product packaging come in Spanish?

Acquaessentials.com products originate in some of the most exclusive spas in Europe and Patagonia – Spain and Argentina respectively. Women from these regions have used our products for many years and have already experienced the beauty secret found in each jar and bottle. Not to worry, we have provided full English translation of ingredients, benefits and usage with each skin care product – look for the stickers and in-package literature - and on our Website.

Why is thermal water important as an ingredient in Acquaessentials.com products?

Water is a key ingredient in any skin care formula, and as explained earlier, not all water is created equally. Water is the vehicle that drives active ingredients to the targeted cells and skin layers. Of course water also works as a key moisturizer. Our beauty and skin care formulas are specially made with thermal waters found in exclusive areas on Earth and are made to deeply penetrate your skin for maximum nourishment and moisture.  


Does Acquaessentials.com test its products on animals? How are they tested?

No, Acquaessentials.com does not test any of its products on animals. It is our policy to be against animal testing of any kind. Our testing is a basic, voluntary and harmless testing on human volunteers. Results are documented and samples of each batch of products are kept in the manufacturer's lab for several years. Periodically those samples are tested and new application tests are performed to compare the    results with those of previous tests. We are concerned about cruelty and testing on animals also, that is why we have a No Cruelty certificate on all our skin care lines.


I would like to receive samples. How do I get samples?
   
Sample packs of our beauty and skin care products are now available through our Website. Simply order your free sample packs from the Try Us link on the Homepage and we will send them to you as quickly as possible. As soon as you try them, you too will agree that these thermal water based beauty products are different and will keep your skin looking fresher and younger looking for a very long time. Please limit one sample pack per customer as they are available for only a limited time. Order yours today. Allow for up to 2 weeks for delivery if free samples are ordered on their own. All paid orders include free samples.


How can I get coupons?

We encourage you to join our Acquaessentials.com Online Club which allows you to take advantage of special discounts, gifts, special promotions and be a part of an exclusive online skin care products community. Or simply write us and ask us for a coupon and we will gladly send you a special discount for your next purchase.


Are my purchases on AE guaranteed? What is your return/exchange policy?

We are confident that once you try Acquaessentials.com skin care products, you will love what they do for your skin. However, should you not be completely satisfied with your purchase, we will refund the purchase price, not including shipping costs, or offer you a replacement product. Simply return to us the unused portion of the product and the shipping document you received of your purchase. You will receive your refund or replacement in approximately three (3) months. Your satisfaction with our products and purchase experience with us, is our highest priority.


Are my purchases on Acquaessentials.com secure?

Yes, 100%! We want you to feel confident that when you buy from Acquaessentials.com., your purchase is safe and secure via GeoTrust.

Will you provide my account information to a third party?

No, we do not. It is our policy to respect our customer’s privacy, and any information you entrust to us is confidential and intended to offer you better customer satisfaction and service. We will not at any time provide your information to another party without your knowledge and consent.

Does Acquaessentials.com recycle, is the packaging recyclable?

Yes! We care about planet Earth as much as you do. Our policy is to be environmentally friendly as much as possible and we support and encourage recycling. Please view our recycling certification and policy on all our skin care lines.


Should you have any other questions, please submit them in our Contact Us section.