Our Newsletter


FAQ

About AcquaEssentials

Orders and Shipping

Satisfaction Guarantee

Returns

Social Media

Privacy

Customer Service


About AcquaEssentials

Where can I buy AcquaEssentials.com products?

AcquaEssentials.com products are sold exclusively online.

Why is thermal water important as an ingredient in AcquaEssentials.com products?

Some of our products contain thermal water that goes through a filtering process deep inside the Earth. The thermal water used in these products is infused with trace minerals and other elements not found anywhere in the world. This makes our skin care products very unique and, more importantly, highly effective as the solution to your skin care needs.

What are Biocosmetics?

Biocosmetics are state-of-the-art products manufactured with extracts from plants harvested by the manufacturing company itself. In other words, the skin care company develops the ingredients and the formulation rather than purchasing ingredients from suppliers.

Biocosmetics are also mineral-oil free and do not contain petroleum-based ingredients. This makes them effective and ideal for people with sensitive skin. 

What are Organic skin care products?

Organic skin care products are premium quality creams, lotions, serums and hair care formulations manufactured with active ingredients coming from plants harvested under strict observance of all principles from organic agriculture. Those extracts and oils are 100% natural.  Practices being common in regular agriculture such as genetic manipulation or the use of chemical pesticides, are not allowed in organic agriculture.

How do I get coupons?

Luckily for you, there are plenty of ways to get coupons. Check out our Twitter and Facebook pages where we provide coupons along with news and skin care tips.

You can also write us and ask us for a coupon and we will gladly send you a special discount for your next purchase.

Finally, you will also receive a coupon with each purchase you make at AcquaEssentials.com.

I’m interested in obtaining an ingredient list for a certain product. How can I get one?

If you're interested in learning more about the ingredients used in our products, simply send us a note and we’ll send you some more detailed information.

Does AcquaEssentials.com test its products on animals?

We are very proud to have No Cruelty Certificates on our Caviahue, Mondariz, Exel and Naturalis skin care lines.

All AcquaEssentials.com products are tested on human volunteers.

Why are some  products in Spanish?

Some AcquaEssentials.com products originate in exclusive spas and labs in Europe, Patagonia and Pampa Humeda. Women from these regions have used our products for many years and have already experienced the beauty secret found in each jar and bottle. 

Although the packaging is in Spanish, we’ve included full English translation of ingredients, benefits and usage with each skin care product – look for the stickers and in-package literature. If you have any questions visit the particular product page on our website or send us a note or contact us on Facebook or on Twitter.

Orders and Shipping

Where is my order? Can I track it?

Once you place you order, it is very simple to track it. Simply sign in to your AcquaEssentials.com account.

What are the shipping methods?

If your order is over $60.00, you are eligible for free ground shipping. If your order is for less than that amount, or you want our fabulous products faster, you can select from the following shipping methods:

  • FedEx Ground, FedEx Ground Home Delivery
  • FedEx Express, FedEx 2 Day
  • FedEx Express, Standard Overnight

Help! I lost my AcquaEssentials.com account information.

No worries! Simply click on the My Account link at the top left-hand corner of the page and then click on “Forgot your Password”. A temporary password will be sent to your email address we have on file.

I’m moving. How can I update my shipping and billing information?

Simply sign-in to your account and click on the “Your Address Book” link. This will allow you to add, edit and remove shipping and billing destinations from your address book.

Is my order secure?

Yes, 100%! We want you to feel confident that when you buy from AcquaEssentials.com., your purchase is safe and secure via GeoTrust.

I’ve got a coupon code, where do I use it?

As soon as you click check out you will be taken Express Checkout screen. Here you will select your billing and shipping details. On Step 4 (Order Confirmation) you will be given the option to Redeem a Coupon. Simply enter your coupon code in the field and click apply. You will then see

I just placed my order, will I receive a confirmation?

Yes! An email confirmation will be sent to your email as soon as your order is placed. You can always check the status of your order by logging in with your AcquaEssentials.com account. 

I need help with my order, who can I talk to?

We want you to have a fabulous shopping experience at AcquaEssentials.com. If you run into any trouble or have a question, you can call us directly at 1-888-811-8698 from 9 am to 5 pm Monday through Friday. Don’t forget that you can reach out to us on Facebook and Twitter as well as sending us a note here.

Satisfaction Guarantee

We are confident that once you try AcquaEssentials.com skin care products, you will love what they do for your skin. However, should you not be completely satisfied with your purchase, we will refund the purchase price, not including shipping costs, or offer you a replacement product. 

Simply return to us the unused portion of the product and the shipping document you received with your purchase. You will receive your refund or replacement in approximately one (1) month. Your satisfaction with our products and purchase experience with us, is our highest priority.

Returns

How do I return my products?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

The process for returning an item is easy! Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Social Media

 Is AcquaEssentials on Facebook?

Absolutely! You can find us on Facebook! Like Us to receive a special discount code! Also, keep an eye out for us on your News Feed as we often update our page with product updates and fabulous skin care tips!

What about Twitter?

Yes! Tweet away with us @acquaessentials. Similarly to our Facebook page, we will provide news along with skin care, beauty and wellness tips in our Tweets.

Privacy

How is my information used?

Our sole use for your information is to provide you and only you better customer satisfaction and customer service.

Will my information be sold to a third party?

No, it will not. It is our policy to respect our customer’s privacy, and any information you entrust to us is confidential and intended to offer you better customer satisfaction and service. We will not at any time provide your information to another party without your knowledge and consent.

Customer Service

How can I get in touch with a customer service representative?

We want you to be completely satisfied with your experience at AcquaEssentials.com. The best way to reach a customer service representative is by phone at 1-888-811-8698 Monday through Friday between 9 am and 5 pm Pacific Time. If we are unable to take your call, please leave a message and someone will return your call the following business day.

You may also send us a note. We will do our best to get back to you in the quickest amount of time possible. 

My question isn’t on here, whom can I ask?

Our customer service representatives will be happy to help you with any of your questions. Call us at 1-888-811-8698 or send us a note. Don’t forget you can always contact us via Facebook or Twitter as well.

About AcquaEssentials 
Where can I buy AcquaEssentials.com products?
AcquaEssentials.com products are sold exclusively online. 
Why is thermal water important as an ingredient in AcquaEssentials.com products?
Our products contain thermal water that goes through a filtering process deep inside the Earth. The thermal water used in the products is infused with trace minerals and other elements not found anywhere in the world. This makes our skin care products very unique and, more importantly, highly effective as the solution to your skin care needs.
For a more in-depth explanation of how thermal water is created and its benefits, see our About Us section. 
What are Biocosmetics?
Biocosmetics are state-of-the-art products manufactured with extracts from plants harvested by the manufacturing company itself. In other words, the skin care company develops the ingredients and the formulation rather than purchasing ingredients from suppliers.
How do I get coupons?
Luckily for you, there are plenty of ways to get coupons. Check out our Twitter and Facebook pages where we provide coupons, news and skin care tips.
You can also write us and ask us for a coupon and we will gladly send you a special discount for your next purchase.
Finally, you will also receive a coupon with each purchase you make at AcquaEssentials.com.
I’m interesting in obtaining an ingredient list for a certain product. How can I get one?
If you interested in learning more about the ingredients used in our products, simply send us a note and we’ll send you some more detailed information. 
Does AcquaEssentials.com test its products on animals? 
No! It is our policy to not test any of its products on animals. We are very proud to have a No Cruelty Certificate on all of our skin care lines.  
All AcquaEssentials.com products are tested on human volunteers. 
Does AcquaEssentials.com recycle? Is the packaging recyclable?
Yes! We care about planet Earth as much as you do. Our policy is to be environmentally friendly as much as possible and we highly encourage recycling. Please view our recycling certification and policy on all our skin care lines.
Why are all the products in Spanish?
AcquaEssentials.com products originate in some of the most exclusive spas and labs in Europe, Patagonia and Pampa Humeda. Women from these regions have used our products for many years and have already experienced the beauty secret found in each jar and bottle. 
Although the packaging is in Spanish, we’ve included full English translation of ingredients, benefits and usage with each skin care product – look for the stickers and in-package literature. If you have any questions visit the particular product page on our website or send us a note here, on Facebook or on Twitter.
Orders and Shipping
Where is my order? Can I track it?
Once you place you order, it is very simple to track it. Simply sign in to your AcquaEssentials.com account [link].
What are the shipping methods?
If your order is over $60.00, you are eligible for free ground shipping. If your order is for less than that amount, or you want our fabulous products faster, you can select from the following shipping methods:
FedEx Ground, FedEx Ground Home Delivery
FedEx Express, FedEx 2 Day
FedEx Express, Standard Overnight
Help! I lost my AcquaEssentials.com account information.
No worries! Simply click on the My Account link at the top left-hand corner of the page and then click on “Forgot your Password”. A temporary password will be sent to your email address we have on file. 
I’m moving. How can I update my shipping and billing information?
Simply sign-in to your account and click on the “Your Address Book” link. This will allow you to add, edit and remove shipping and billing destinations from your address book.
Is my order secure?
Yes, 100%! We want you to feel confident that when you buy from AcquaEssentials.com., your purchase is safe and secure via GeoTrust.
I’ve got a coupon code, where do I use it?
As soon as you click check out you will be taken Express Checkout screen. Here you will select your billing and shipping details. On Step 4: Order Confirmation you will be given the option to Redeem a Coupon. Simply enter your coupon code in the field and click apply. You will then see 
I just placed my order, will I receive a confirmation?
Yes! An email confirmation will be sent to your email as soon as your order is placed. You can always check the status of your order by logging in with your AcquaEssentials.com account.
I need help with my order, who can I talk to?
We want you to have a fabulous shopping experience at AcquaEssentials.com. If you run into any trouble or have a question, you can call us directly at 1-888-811-8698 from 9 am to 5 pm  Monday through Friday. Don’t forget that you can reach out to us on Facebook and Twitter as well as sending us a note here.
Satisfaction Guarantee
We are confident that once you try AcquaEssentials.com skin care products, you will love what they do for your skin. However, should you not be completely satisfied with your purchase, we will refund the purchase price, not including shipping costs, or offer you a replacement product. 
Simply return to us the unused portion of the product and the shipping document you received with your purchase. You will receive your refund or replacement in approximately one (1) month. Your satisfaction with our products and purchase experience with us, is our highest priority. 
Returns
How do I return my products?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The process for returning an item is easy! Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)
Social Media
Is AcquaEssentials on Facebook?
Absolutely! You can find us on Facebook at www.facebook.com/acquaessentials/. Like Us to receive a special discount code! Also, keep an eye out for us on your News Feed as we often update our page with product updates and fabulous skin care tips!
What about Twitter?
Yes! Tweet away with us @acquaessentials. Similarly to our Facebook page, we will provide news along with skin care, beauty and wellness tips in our Tweets.
Privacy
How is my information used?
Our sole use for your information is to provide you and only you better customer satisfaction and customer service.
Will my information be sold to a third party?
No, it will not. It is our policy to respect our customer’s privacy, and any information you entrust to us is confidential and intended to offer you better customer satisfaction and service. We will 
not at any time provide your information to another party without your knowledge and consent.
Customer Service
How can I get in touch with a customer service representative?
We want you to be completely satisfied with your experience at AcquaEssentials.com. The best way to reach a customer service representative is by phone at 1-888-811-8698 Monday through Friday between 9 am and 5 pm Pacific Time. If we are unable to take your call, please leave a message and someone will return your call the following business day. 
You may also send a note. We will do our best to get back to you in the quickest amount of time possible.
My question isn’t on here, whom can I ask?
Our customer service representatives will be happy to help you with any of your questions. Call us at 1-888-811-8698 or send us a note. Don’t forget you can always contact us via Facebook or Twitter as well.